At VideoSmart, we believe personalised video should feel like a natural part of every customer communication journey. But integrating new technology into an existing communications ecosystem isn't always straightforward. That's why we've been working hard to integrate with the platforms our customers already use, such as HubSpot, Braze, Salesforce Marketing Cloud and MBA Pulse. Our customers can now incorporate personalised video into existing customer journeys with ease, delivering relevant, data-driven experiences at every touchpoint.
Customer communications span multiple platforms, teams and touchpoints. Personalised video should fit seamlessly into that ecosystem, allowing you to trigger dynamic, data-driven video directly from your existing workflows without changing the way your teams work.
By integrating with the technology you already rely on, personalised video becomes another communication tool within your customer journeys, making it easier to deliver engaging, one-to-one experiences at scale.
To explore each integration in more detail, visit our Integrations page.
Personalised video delivers its greatest value when it becomes part of the entire customer journey. A welcome message. A policy renewal. A milestone worth celebrating. When video is available throughout the customer lifecycle, every interaction feels more personal and more human. Over time, customers recognise and expect that experience from your brand, creating familiarity that strengthens engagement and builds loyalty.
Personalised video should be an always-on communication channel rather than something reserved for occasional campaigns. Integrations make that possible by allowing video to sit naturally within the automated journeys your organisation is already running.
VideoSmart integrates with the customer engagement platforms organisations already rely on. Each one is designed to help your teams work confidently, making personalised video easier to adopt and simpler to scale.
Explore each integration in more detail:
Introducing a new communication channel can raises questions around the implementation ask, resource and ongoing management. But personalised video doesn't have to be complex. Even without an integration, our team handle the end-to-end process for you, making it easy to create and deliver personalised video at scale.
Our integrations remove those barriers even further by making it easy to add personalised video into your existing workflows, enabling always-on, personalised communications without changing the way you work. Existing data powers personalisation, existing workflows trigger delivery and existing teams remain in control.
If your organisation already uses Salesforce Marketing Cloud, Braze, HubSpot or MBA Pulse, you're already creating customer journeys designed around relevance, automation and timely communication.
Personalised video adds another dimension to those journeys.
It combines customer data with engaging visual storytelling to create communications that feel individual, memorable and genuinely useful. Whether you're welcoming new customers, explaining complex information, driving product adoption or encouraging action, personalised video helps every interaction feel more human while delivering measurable engagement.
Every organisation's technology stack looks different, but the goal remains the same: delivering better customer experiences that drive high engagement through relevant and value driven content.
That's why we're continuing to expand our integration ecosystem, making it even easier for organisations to introduce personalised video into the platforms they already trust.
Wherever your customer journeys begin, VideoSmart is ready to be part of them.